For ten years we’ve earned our reputation for being the best support our customers have ever received, hands down. With an annual renewal rate of 99%, and a decade of explosive growth, we’re experts at implementing our products at a wide variety of workplaces and business settings. We care a lot about your success and it shows in the way we help you get the most out of your talent day in, day out.
Our Difference: It’s Clear
We never outsource or off-shore our support services. Every ClearCompany client is assigned a dedicated Boston, Denver or San Francisco based Relationship Manager who leads their implementation and remains their primary contact as long as they’re a client. This ensures that we retain the deep knowledge of your goals, business processes, and team so we can provide targeted, actionable guidance and talent management software support for years to come. Our Relationship Managers are exceptional professionals with a deep knowledge of our technology and a passion for helping their clients succeed with talent management initiatives.
Every single client, regardless of size, receives:
ClearCompany customer service is really unequaled in my experience. Immediate help for any and all users is a phone call, email, or instant message away.
– Matt Strahl Director of Strategy - Talent Acquisition Fay Servicing
Our account manager is the best tool. It is not often I need to ask questions; however when I do, she answers quickly and efficiently, as if I am her only client.
– Cathy Malacki National Manager of Field Resources GoConfigure
We’ve built ClearCompany from the ground up based on our philosophy that phenomenal service demands more than good intentions: it requires great people. Our client support staff are rock stars – adding a ClearCompany Relationship Manager to your team is like scoring a top-notch new hire with a broad skill-set, depth of knowledge, and profound investment in your success.
We believe the success of our clients is not just about the initial software implementation. Through proactive support and strategic account reviews, your Relationship Manager ensures the continued success of your talent management initiatives. If your company’s strategy dramatically changes down the road and no longer matches your account setup, we’ll help design and manage a complete rework of our implementation to make sure your ClearCompany account grows with your shifting needs.
Whether you need help, have a question, or want to tell us about some interesting talent management article you read recently, when you call ClearCompany you’ll be connected directly to your Relationship Manager – a living, breathing person who’s intimately familiar with your business and deeply concerned with your success. Support calls, emails, and Live Chats are all routed to your dedicated Relationship Manager. If they’re unavailable at that moment, another experienced Relationship Manager will happily help you out.